The Real MVP of Your Restaurant (Hint: It's NOT the Chef)

If you think your Chef, GM, or even your servers are the most important people in your restaurant, think again. The HOST STAND is where the greatest chunk of your revenue is won or lost. If your host is just greeting guests, checking names off a list and marching forward with menus in hand, you're losing money. In this episode, Diane Armitage and Bruce Russo break down how a well-trained, strategically placed host can ignite multiple revenue pods throughout the restaurant while vastly ensuring return guest experience and securing long-term profitability for your entity. This episode will change the way you train, value and position the first representatives your patrons meet.